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Precautionary Steps - In view of COVID-19 (updated)

7 October, 2020

Dear Valued Clients,

In light of the novel Coronavirus, we have stepped up on the precautionary measures and tightened the procedures in efforts to provide a safe and hygienic environment for all:

  1. Regular disinfection of contactable surfaces
  2. All staffs’ and clients’ temperature are taken upon entering the premise
  3. Observe social distancing measures. Maximum of 2 clients at waiting sofa and 2 staffs at reception counter with 1 meter apart
  4. No waiting or queuing at the reception counter. If the sofa is occupied, the next client is to wait outside the entrance for her turn and will be ushered in to ensure social distancing
  5. To minimize unnecessary contact, no food is allowed
  6. All staff are required to wear facial mask at all times. Clients are required to wear a facial mask for their own safety when visiting.
  7. Hand sanitizer are readily available
  8. Staffs’ and clients’ whom have been in contact with any COVID-19 cluster declared by MOH or Person Under Investigation (PUI) or a confirmed COVID-19 patient in the past 14 days are required to isolate themselves before visiting centre
  9. All staff and clients are required to declare themselves upon travelling to and from Klang red zone areas, Sabah & Kedah. Clients who travelled to and from Klang red zone areas, Sabah & Kedah (including those that having close contact with people from Klang red zone areas, Sabah & Kedah) are required to isolate themselves for 14 days before visiting centre
  10. Clients who are unwell or with a temperature of 37.5 ̊C and above are advised to reschedule their appointment

Thank You

6 June, 2020

UPDATE: Svenson Hair Centres resume full operation on 10 June

Dear Loyal Customers,

We are pleased to inform that all Svenson Hair Centres outlets will be back to its normal operations on 10.06.2020. Please be assured that we will continue to tighten the precautionary measures and procedures to provide a safe and comfortable environment for our employees, clients and visitors.

Safety Measures:

  1. Regular disinfection of surface areas frequently used by staff and clients such as door handles, seats, tables, toilets and etc.
  2. All staff, clients and visitors are required to have their temperature taken and recorded. Temperatures checks twice a day of staff & those with readings 37.5 degrees and above are to stay or return home.
  3. Mandatory Completion of Visitors Declaration Form for Contact Tracing & Temperature Taking for all clients and visitors upon arrival at our centres.
  4. All staff, clients and visitors are encouraged to regularly use the hand sanitiser located at the reception and pantry area.
  5. Daily reminders to staff on the importance of hygiene, and updates from MOH.
  6. Staff will be provided with daily supply of surgical masks and all staff has to wear them at all times.
  7. Additional protective equipment will be worn by therapists while performing treatment.
  8. Staggered working hours and limited appointment slots will be arranged to avoid crowding.
  9. To do our part to contain the outbreak, clients are advised to seek medical advice and reschedule appointments if they are feeling unwell.
  10. Serving of drinks and snacks will be temporary suspended to minimize unnecessary contact. Clients are advised to bring own drinks, no food is allowed.

For appointment arrangements, you may call your consultants and they will be more than happy to assist.

Stay vigilant and beautiful! We hope to see you at our outlets soon. Until then, please stay safe and healthy.

Non-Toxic Antimicrobial Disinfection

10 May, 2020

COVID-19 Conditional MCO: UPDATED NOTICE

Prime Minister Tan Sri Muhyiddin Yassin has announced on the extension of Conditional Movement Control Order until June 9. We would like to assure you that we are in support of the Government’s move and will provide you with the support you need and come back STRONGER and BETTER. We are here to stay, thanks to your support.

We will continue to sharpen our skills, as our staff will be engaged on weekly trainings conducted via telecommuting. Please stay tuned as we will be coming back with all the new products and treatments planned.

Please do not hesitate to contact us if you need any advice or help. We are still here for you! Until then, please stay safe and healthy.

24 April, 2020

COVID-19 MOVEMENT CONTROL ORDER (MCO): UPDATED NOTICE

Malaysia has extended its MCO until May 12. We at Svenson will continue to remain close in support of our Government’s measures to keep Malaysia safe.

In times like these, it’s important to keep in touch to stay connected. We would like to keep the communication going and build the relationships we value the most. Please do not hesitate to also contact us too if you need any help. We are still here for you!

We are going to continue to sharpen our skills, as our staff will be engaged on weekly trainings conducted via telecommuting. All the new products and treatments planned will be ready when we are back operationally.

13 April, 2020

COVID-19 MOVEMENT CONTROL ORDER (MCO):

All of us are facing a truly unprecedented situation. The global COVID-19 pandemic is affecting all of our families, our businesses, our communities, and our way of life. The well-being of those around us is and always will be our top priority.

Given the uncertainty of this difficult situation, we have determined that it is the best interest of our employees and clients to temporarily close our centers during Malaysia’s Movement Control Order (MCO). This was carefully deliberated and decided upon after much consideration over the differing statements released thus far from the various governmental bodies.

Our decisions will be aligned with the broader, critical goal of minimizing the spread of the COVID-19 virus and protecting the safety and well-being of the people in our lives.

CONTINUOUS UPGRADING

We are going to take this opportunity to sharpen our skills, as our staff will continue to receive weekly training, conducted via telecommuting. We have new products and treatments planned ahead and will be ready when we are back operationally.

Stay vigilant and healthy! I hope to see you at our centers soon. Until then, please stay safe and healthy.

Yours sincerely,

Amy Quek, CEO

Amy Quek
CEO

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